Brand & Creator Operations
I recruit and onboard UGC creators, clippers, and editors, run UGC and clipping campaigns end to end, enforce quality and compliance, handle payouts, and send weekly performance reports clients actually read.
Available for work · Remote, Philippines
Kurt Nicollee Santos
I run the systems behind creator growth.
Brand operations, UGC recruitment, and AI ads, images, and video, backed by 3+ years in customer experience. I build the workflows that turn creator campaigns into 100M+ organic views, and I keep every client and creator in the loop.
100M+
organic views generated
60+
brand campaigns supported
3+ yrs
customer experience
5
roles across 4 companies
01 About
Operator first. Creator‑fluent. AI‑native.
I'm Kurt, based in the Philippines. I started in customer service at Concentrix and TaskUs, then moved into brand operations and creator management, where I run UGC and clipping campaigns for a large portfolio of brands.
I specialize in AI ads, AI images, and AI video, and I also design and build websites like this one. I'm organized, fast, and open to any role where I can be useful.
Based inPhilippines · Remote
TimezoneGMT+8 · flexible
Emailkrtnclls@gmail.com
FocusOps · UGC · AI Ads · CX
StatusOpen to any work
02 Capabilities
Four skill sets, one hire.
Most teams need a different person for each of these. I cover all four and connect them.
AI Ads, Images & Video
My specialty. I turn a brief into ready-to-run creative with AI: full AI ads, product images, scroll-stopping hooks, and short-form video using Higgsfield. More variations to test, faster turnaround, and no production shoot.
Customer Experience
3+ years of front-line support, escalations, and healthcare verification work. Calm, accurate, and clear with every customer.
Design & Front-End
Graphic design for social and marketing, plus websites I design and ship myself, including this one.
03 AI Studio
I create with AI, not just about it.
AI is changing how content gets made. I already work this way every day, and I bring that speed to whatever team I join.
AI Ads
Full ad creative built with AI, from the hook to the product shots to the call to action, ready to run and easy to test in multiple versions.
Brief to ready-to-post creative, fast
More variations to A/B test per campaign
Lower cost than traditional production
Toolkit
HiggsfieldVeoElevenLabsPhotoshopCanva Pro
prompt >
rendering
SHOP NOW
04 Experience
Where I've done the work.
Zagged
Brand Operations & Creator Management
Jul 2025 – Present
- Run creator-driven UGC, clipping, and slideshow campaigns across TikTok, Instagram, Facebook, and YouTube for a large brand portfolio.
- Recruit, onboard, and manage UGC creators, clippers, and editors; build the SOPs that keep output consistent.
- Enforce content quality and compliance, manage payouts, and deliver weekly performance reports.
- Campaigns under my operations have generated 100M+ organic views.
TaxFirmSystems
Lead Operations
Jan 2026 – Jun 2026 Part-time
- Ran lead generation operations for a tax relief company, managing lead flow from capture to handoff.
- Built and maintained outreach and sales support systems.
- Supported hiring and onboarding for the sales team.
TaskUs
Customer Experience · 3 roles
Sep 2022 – Jun 2025
Health Care Representative
Nov 2024 – Jun 2025Client · Silna Health
Verified patient eligibility and benefits and processed prior authorization requests, handling sensitive information accurately so care wasn't delayed.
Subject Matter Expert
Dec 2023 – Nov 2024Client · SeatGeek
Go-to resource for complex cases. Supported agents on escalations, clarified policy, and helped keep team quality consistent.
Customer Service Representative
Sep 2022 – Dec 2023Client · SeatGeek
Front-line support, resolving customer issues accurately while hitting quality and productivity targets and keeping CRM records clean.
Concentrix
Customer Service / Technical Support
Mar 2022 – Aug 2022
Delivered customer service and technical support, troubleshooting issues and guiding customers to resolution while keeping satisfaction high and documentation clean.
05 Websites
Sites I've designed and shipped.
Built for fun, all live. Tap any card to visit.
Web appLive
PasaBuy
A food delivery app for Pangasinan that connects customers with local restaurants.
pasabuypo.com
Agency siteLive
KRAFTICS
A growth agency site for organic marketing, AI automation, and web development.
kraftics.com
Web toolLive
Sponti Trips
A trip budget calculator that shows spending per person and per day, no sign-up needed.
sponti-trips.vercel.app
06 Stack
Tools I use daily.
Operations
NotionGoogle WorkspaceGoogle SheetsDiscordManyChatApify
AI
HiggsfieldVeoElevenLabs
Design
PhotoshopLightroomCanva Pro
Platforms & Build
TikTokInstagramFacebookYouTubeSupabaseVercel
07 Contact
Let's build what's next.
Hiring for operations, creator management, AI content, or customer experience? I'd like to hear about it.
krtnclls@gmail.com