A versatile professional from the Philippines who pairs 3+ years in customer service with hands-on brand operations, creator management, and graphic design. I keep customers happy, teams organized, and content moving.
Hello there. I am Kurt Nicollee, based in the Philippines. I started in customer service because it does not only pay the bills, it is something I am good at and care about. That same standard of showing up, doing honest work, and getting things right is what I have carried into everything since.
I am a dedicated Virtual Assistant and Customer Service Representative with over two years of experience keeping customers happy and businesses running smoothly. I handle inquiries, resolve issues, and manage the admin work that keeps things moving, always with the goal of leaving clients satisfied and the work done efficiently.
From there I moved into brand operations and creator management, running UGC and clipping campaigns across social platforms at scale. I also work in graphic design with Canva Pro, Photoshop, and Lightroom, and in AI content generation, producing images, moving hooks, and full videos with Higgsfield. On top of that I do a bit of vibe coding, building clean front-end pages like this one.
I am honest, organized, fast, and never afraid of hard work. I am open to any role where I can be useful, whether that is support, operations, design, or building something new.
Manage creator-driven marketing campaigns across TikTok, Instagram, Facebook, and YouTube for a large portfolio of brands. Recruit and onboard creators, clippers, and editors, run UGC and clipping campaigns, monitor content quality and compliance, build weekly performance reports, and handle creator payouts and tracking. Campaigns have generated 100M+ organic views.
Handled insurance verification for healthcare providers, confirming patient eligibility and benefits and processing prior authorization requests. Worked with sensitive information accurately and kept the process moving so care was not delayed.
Served as the go-to resource for complex cases and process knowledge. Supported agents with escalations, clarified policies, and helped maintain quality and consistency across the team.
Provided front-line support, handling customer inquiries and resolving issues with care and accuracy while keeping CRM records clean and hitting quality and productivity targets.
Delivered customer service and technical support, troubleshooting issues and guiding customers to resolution while keeping satisfaction high and documentation clean.
AI is reshaping content, and I am already fluent in it. I generate scroll-stopping images, moving hooks, and full videos with Higgsfield and a wider AI toolkit, turning a brief into ready-to-post creative in a fraction of the usual time and cost. That means more tests, faster iteration, and content that keeps up with the feed.
On-brand visuals, product shots, and ad creative generated and refined to match any look without a full production shoot.
The first three seconds that stop the scroll. Animated, attention-grabbing hooks built to lift watch time and retention.
Full short-form videos generated with Higgsfield, from concept to cut, ready to drop straight into a campaign.