Operations and customer experience pro from the Philippines who runs creator-driven campaigns at scale and creates with AI. Support, brand ops, design, and AI generation, all in one operator.
I'm Kurt Nicollee Santos, based in the Philippines. I spent 3+ years in customer service across Concentrix and TaskUs, then moved into brand operations and creator management, running UGC and clipping campaigns at scale for a large portfolio of brands.
Alongside that I work in graphic design, AI content generation (images, moving hooks, and full video with Higgsfield), and a bit of front-end vibe coding. I'm honest, organized, fast, and open to any work where I can be useful.
Run lead generation operations for a tax relief company, managing lead flow and pipeline from capture to handoff. Build and maintain outreach and sales support systems, and assist with hiring and onboarding for the sales team.
Manage creator-driven marketing campaigns across TikTok, Instagram, Facebook, and YouTube for a large portfolio of brands. Recruit and onboard creators, clippers, and editors, run UGC and clipping campaigns, monitor content quality and compliance, build weekly performance reports, and handle creator payouts and tracking. Campaigns have generated 100M+ organic views.
Handled insurance verification for healthcare providers, confirming patient eligibility and benefits and processing prior authorization requests. Worked with sensitive information accurately and kept the process moving so care was not delayed.
Served as the go-to resource for complex cases and process knowledge. Supported agents with escalations, clarified policies, and helped maintain quality and consistency across the team.
Provided front-line support, handling customer inquiries and resolving issues with care and accuracy while keeping CRM records clean and hitting quality and productivity targets.
Delivered customer service and technical support, troubleshooting issues and guiding customers to resolution while keeping satisfaction high and documentation clean.
AI is reshaping content, and I am already fluent in it. I generate scroll-stopping images, moving hooks, and full videos with Higgsfield and a wider AI toolkit, turning a brief into ready-to-post creative in a fraction of the usual time and cost. More tests, faster iteration, content that keeps up with the feed.
On-brand visuals, product shots, and ad creative generated and refined to match any look without a full production shoot.
The first three seconds that stop the scroll. Animated, attention-grabbing hooks built to lift watch time and retention.
Full short-form videos generated with Higgsfield, from concept to cut, ready to drop straight into a campaign.